Terms of Service
Last Updated: 28 June 2026
1. Introduction
Welcome to Goatly. These Terms of Service ("Terms") govern your access to and use of the website located at trygoatly.com ("Website"), including any content, functionality, and services offered on or through the Website. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website.
These Terms apply to all visitors, users, and customers of the Website. Please read them carefully before placing any orders or using our services.
2. Use of the Website
Eligibility: You must be at least 18 years of age to use this Website or place an order. By using the Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.
Account Responsibility: If you create an account on our Website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.
Prohibited Uses: You agree not to use the Website:
- For any unlawful purpose or in violation of any applicable local, national, or international law or regulation.
- To transmit any material that is defamatory, offensive, or otherwise objectionable.
- To impersonate any person or entity, or falsely represent your affiliation with any person or entity.
- To attempt to gain unauthorised access to the Website, other user accounts, or any systems or networks connected to the Website.
- To interfere with or disrupt the integrity or performance of the Website.
3. Products and Services
Goatly offers goat milk powder as a food supplement designed to support bone health. Our products are food supplements and are not medicines. They are not intended to diagnose, treat, cure, or prevent any disease. You should consult a qualified healthcare professional before starting any new supplement, particularly if you have existing health conditions or are taking medication.
We make every effort to ensure that product descriptions, images, and other content on the Website are accurate and up to date. However, we do not warrant that product descriptions or other content are entirely error-free, complete, or current.
We reserve the right to modify, discontinue, or update any products, services, or pricing at any time without prior notice. Product availability is subject to stock levels. We do not guarantee that any particular product will be available at any given time.
4. Orders and Payment
Order Acceptance: When you place an order through our Website, it constitutes an offer to purchase. We reserve the right to accept or decline your order for any reason, including product availability, errors in product or pricing information, or suspected fraudulent activity. An order is only accepted when we send you an order confirmation email.
Pricing: All prices displayed on the Website are in British Pounds Sterling (GBP) and include VAT where applicable, unless otherwise stated. We make every effort to ensure that prices are accurate, but errors may occur. If we discover a pricing error on any product you have ordered, we will inform you and give you the option to continue with the order at the correct price or cancel the order.
Payment: Payment is processed securely through Shopify Payments and Stripe. By submitting your payment details, you confirm that the payment method used is yours or that you are authorised to use it. All transactions are encrypted and handled in accordance with industry security standards.
Right to Refuse Orders: We reserve the right to limit or refuse orders that, in our sole judgement, appear to be placed by dealers, resellers, or distributors, or that otherwise appear suspicious or fraudulent.
5. Shipping and Delivery
For full details on shipping methods, delivery times, and shipping costs, please refer to our Shipping Policy page.
Risk of loss and title for products purchased from our Website pass to you upon delivery. We are not responsible for delays caused by events outside our reasonable control, including carrier delays, customs processing, or force majeure events.
6. Returns and Refunds
We offer a 90-day satisfaction guarantee. If you are not satisfied with your purchase, you may request a return or refund within 90 days of receiving your order. For full details on our return process, eligibility criteria, and how to initiate a return, please refer to our Refund Policy page.
Your statutory rights as a consumer under UK law are not affected by this policy.
7. Intellectual Property
All content on this Website, including text, graphics, logos, images, product photographs, page layouts, and software, is the property of Goatly or its content suppliers and is protected by applicable intellectual property laws. The Goatly name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Goatly.
You may not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any content from this Website without our prior written consent, except for personal, non-commercial use such as viewing or printing a single copy of a page for your own records.
8. User Conduct
You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Website by, any third party. Without limitation, you agree not to:
- Use the Website in any way that could damage, disable, overburden, or impair the Website or interfere with any other party's use of the Website.
- Use any automated means, including robots, spiders, scrapers, or data mining tools, to access, monitor, or copy any content from the Website without our prior written consent.
- Introduce any viruses, trojan horses, worms, or other material that is malicious or technologically harmful.
- Attempt to probe, scan, or test the vulnerability of the Website or any connected system or network.
9. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Website and all products sold through it are provided on an "as is" and "as available" basis. Goatly makes no representations or warranties of any kind, express or implied, regarding the operation of the Website or the products, information, or content included on it.
Goatly products are food supplements. They are not intended to diagnose, treat, cure, or prevent any disease. Results may vary between individuals. Always read the label and use as directed. If you have a medical condition, consult your healthcare professional before use.
Nothing in these Terms excludes or limits your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015.
10. Limitation of Liability
To the fullest extent permitted by the laws of England and Wales, Goatly shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of the Website or purchase of products.
Where liability cannot be excluded by law, Goatly's total aggregate liability to you for any claim arising out of or relating to these Terms or your use of the Website shall not exceed the total amount you paid to Goatly for the specific product or order giving rise to the claim.
Nothing in these Terms excludes or limits Goatly's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under the laws of England and Wales.
11. Indemnification
You agree to indemnify, defend, and hold harmless Goatly, its directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Website, your violation of these Terms, or your violation of any rights of a third party.
12. Third-Party Links
Our Website may contain links to third-party websites or services that are not owned or controlled by Goatly. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not endorse or make any representations about third-party websites.
We strongly advise you to read the terms and conditions and privacy policies of any third-party website that you visit. Your use of any third-party website is at your own risk.
13. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. However, if you are a consumer, you may also bring proceedings in the courts of your country of residence if that country is within the United Kingdom.
14. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.
15. Changes to These Terms
We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting the revised Terms on this page, with the "Last Updated" date revised accordingly. Your continued use of the Website following the posting of revised Terms constitutes your acceptance of those changes.
We encourage you to review these Terms periodically to stay informed of any updates.
16. Contact Us
If you have any questions about these Terms of Service, please contact us:
- Email: support@trygoatly.com
- Address: Janseniushof 52, 1216KM, Hilversum, Netherlands